✨ Special FD Festival Bucket: Earn up to 8.75% p.a. (9.25% for Senior Citizens) on 444 Days|🏦 DICGC Deposit Insurance: Every depositor insured up to ₹5,00,000 by RBI Subsidiary|⚡ Instant Personal Loan: 100% digital disbursal up to ₹15 Lakhs in 2 Hours|🏡 Affordable Home Loans starting at 8.40% p.a. with Zero Prepayment Penalty|💼 MSME Vyapar Loan: Collateral-free funding up to ₹20 Lakhs under CGTMSE|💳 Aura Digital Savings: Zero balance account with up to 7.25% interest rate & free RuPay Platinum card|✨ Special FD Festival Bucket: Earn up to 8.75% p.a. (9.25% for Senior Citizens) on 444 Days|🏦 DICGC Deposit Insurance: Every depositor insured up to ₹5,00,000 by RBI Subsidiary|⚡ Instant Personal Loan: 100% digital disbursal up to ₹15 Lakhs in 2 Hours|🏡 Affordable Home Loans starting at 8.40% p.a. with Zero Prepayment Penalty|💼 MSME Vyapar Loan: Collateral-free funding up to ₹20 Lakhs under CGTMSE|💳 Aura Digital Savings: Zero balance account with up to 7.25% interest rate & free RuPay Platinum card|
Janakalyan Multipurpose Co-operative Society Logo
JANAKALYANCO-OP

Multipurpose Co-operative Society

“Together We Grow Stronger”

24x7 Customer Support & Redressal

We are Here to Assist You 24x7

Have a question about your account, loan status, or interest rates? Reach out via our toll-free hotline, email, or direct contact form.

Toll-Free Helpline

Available 24 hours, 7 days a week

1800-200-8899Toll-free across all operators

Email Support

Guaranteed response within 4 hours

care@janakalyancoop.comCorporate: corporate@janakalyancoop.com

Principal Nodal Office

Netaji Commercial Complex, Rabindra Avenue, English Bazar, Malda, WB - 732101

Hours: Mon-Sat 9:30 AM - 4:30 PM

Send Us an Inquiry / Feedback

Our dedicated support banker will contact you promptly.

Escalation Hierarchy

Customer Grievance Redressal

As per the Reserve Bank of India’s Integrated Ombudsman Scheme, 2021, if your complaint is not resolved within 30 days, you can escalate directly.

Level 1: Branch Manager / Customer Care
Toll-Free: 1800-200-8899 | care@janakalyancoop.com
Level 2: Principal Nodal Officer (PNO)
Shri Alok Mukhopadhyay | pno@janakalyancoop.com
Ph: +91 (03512) 258950
Level 3: RBI Banking Ombudsman
Online Portal: cms.rbi.org.in | CRPC, Chandigarh
🔒 All grievance records are audited and reported to the RBI Standing Committee on Customer Service quarterly.